PRAKTEK SANGAT TIDAK TERPUJI DI INDOSAT

Dilaporkan oleh: Neneng Tarigan,BSD City.
 

Saya adalah pelanggan matrix Indosat. Mengingat berlangganan Matrix sangat mahal, maka saya mengganti matrix dengan berlangganan Indosat Senyum yaitu bicara dan sms sepuasnya dengan biaya Rp 100.000,- /bln dan paket Browser internetan sepuasnya dengan biaya Rp 100.000,-/bln. Semuanya berjalan lancar, sampai suatu ketika:

1).    Tgl 29 Juni 2012, saya mendapat sms dari 151 (Indosat) yang menyatakan saya mentransfer pulsa sebesar Rp 10.000,- ke nomor 085710483114 pada pukul 10:15 dan bila 30 menit tidak dijawab transfer akan dibatalkan. Karena tidak pernah menginstruksikan transfer dan tidak mengenal nomor tersebut, saya mencoba mentrasir melalui kedua HP saya untuk memastikan terjadinya hacking. Benar saja belum 30 menit, tepatnya pukul 10:16 terjadi konfirmasi transfer yang diberikan oleh ID=628151010397220629101555558. Suatu nomor ID yang sangat aneh! Hal ini sudah saya laporkan pertelpon resmi berkali-kali ke Indosat dengan menyatakan bahwa saya protes keras dan tidak ingin kartu kredit saya dipotong satu senpun untuk hal seperti ini. Indosat menjanjikan akan meyelidiki perkaranya, tapi sampai saat ini, katu kredit saya tetap dipotong plus biaya administrasi transfer sebesar Rp 545,- Bayangkan, apabila ada satu juta pelanggan Indosat yang terkena masalah seperti itu, maka hackers atau oknum didalam Indosat sudah meraup keuntungan lebih dari Rp 10 milyar dalam hitungan detik saja!

2).    Tgl 26 Juli 2007, saat berada di Jepang saya menerima sms dari Indosat yang menyatakan total tagihan saya sebesar Rp 1.103.144,- akan jatuh tempo tgl 13/08/2012. Hal ini sangat mengherankan saya, karena pada saat saya singgah airport Malaysia tgl 17 Juli 2012, saya menggunakan WiFi bandara yang gratis dg penggunaan untuk beberapa menit saja, dan tgl 18 Juli juga WiFI di Kansai Airport Washington Hotel; selebihnya saya tidak menggunakan internet atau telpon sama sekali kecuali beberapa SMS, karena  tau selain mahal, layar HP Samsung Galaxy saya juga menunjukkan tidak dapat mengakses internet. HP hanya saya gunakan untuk berfoto-foto dan 1 kali video utk durasi 2 menit. Saya mengerti betul tentang IT, bahwa untuk foto dan video tidak perlu ada roaming. Tetapi ditagihan Indosat ditunjukkan adanya tagihan untuk roaming telepon tgl 18 Juli 2012 sebesar Rp 117.000,- padahal saya tidak pernah bertelpon! Lebih lanjut, beban roaming GPRS internasional sebesar hampir Rp 600.000,- (Rp584.045,-) untuk pemakaian tgl 29 Juni 2012 s/d 23 Agustus 2012, padahal saya terbang ke Jepang tanggal 17 Juli malam hari. Yang paling aneh dan luar biasanya pula, didalam international roaming tersebut ditambah lagi transfer pulsa kali ini ke nomor telpon: 15100001008000 (nomor yang sama sekali tidak saya kenal) sebesar hampir Rp 10.000,- pada tanggal 29 Juni 2012; dan langganan Browser sebesar Rp90.909,- tanggal 7 Juli 2012.  Padahal kedua biaya ini sudah dimasukkan ke biaya pemakaian, berarti terjadi dua kali pembebanan (double counting) untuk hal yang sama! Hal ini belum lagi termasuk percakapan dengan Citi Bank sebesar Rp 80.000,- padahal saya berlangganan paket Indosat Senyum.

3).    Tgl 28 Juli 2012, pukul 11:56 saya menerima lagi sms tagihan dari Indosat, sebesar Rp1.191.720,- untuk pemakaian bulan Agustus dengan tanggal jatuh tempo 14 September 2012. Perincian tagihan belum saya terima.

Untuk kasus transfer pulsa Rp 10.000,- yang tidak pernah saya lakukan sudah saya laporkan ke Indosat tanggal 6 Juli 2012 dan berkali-kali setelah itu; untuk tagihan yang aneh sebesar Rp.1.103.144 saya laporkan tanggal 2 Agustus 2012 dan termasuk pada saat saya menanyakan tagihan yang sebesar Rp.1.191.720,- dengan dua kali menelpon Indosat pada tanggal yang sama yaitu 28 Agustus 2012. Jawaban operator Indosat tetap sama, masih dalam penyelidikan, entah sampai berapa lama.

Walaupun saya pensiunan PNS rendahan, tetapi saya juga mantan Kepala Biro Perdagangan dan Kerjasama Internasional, Sekretariat Wakil Presiden. Saya tahu bahwa Indosat sedang mengalami krisis keuangan. Seharusnya Indosat melakukan pengawasan yang ketat untuk hal-hal seperti ini baik terhadap oknum maupun korporasinya. Apabila tidak, tentu ini akan menjadi target KPK untuk menyelidiki, karena bukan tidak mungkin ada jutaan pelanggan Indosat yang mengalami nasib seperti saya, tetapi mungkin kurang teliti atau enggan untuk mempermasalahkannya.

Derek's Home and Business Blog: 6 Ideas For Creative Blog Posts

Derek's Home and Business Blog: 6 Ideas For Creative Blog Posts

PROGRAM PENGHEMATAN NASIONAL

PROGRAM PENGHEMATAN NASIONAL
Oleh: Neneng Tarigan
A. Latar Belakang:
Pada saat diminta untuk menulis artikel dengan judul penghematan sebagaimana yang dianjurkan Pemerintah, maka yang terbersit dalam benak penulis adalah:
1. Penghematan Anggaran Pemerintah oleh:
a.  Pemerintah Pusat dan Daerah.
b. Badan-badan Usaha Milik Negara.
2. Penghematan oleh para pejabat negara (baik pejabat Pemerintah maupun MPR, DPR, DPRD dan DPD)
3. Penghematan oleh masyarakat dan dunia usaha.

Penghematan perlu dilakukan dengan melibatkan seluruh komponen masyarakat dan dunia usaha dan terutama tentunya pejabat negara baik pejabat pemerintah termasuk juga didalamnya pejabat MPR dan DPR serta DPD
Gerakan Penghematan ini harus mencakup segenap komponen didalam masyarakat, dunia usaha dan pemerintahan untuk mencapai hasil yang optimal.

A HIDDEN AGENDA?

A HIDDEN AGENDA?: The Questions of Domestic Oil Price Increase.
By: Neneng Tarigan.

The Indonesian government planned early of 2012 to increase the price of premium  oil, has received various reactions from number of political parties, students/activists and quite a number of people from all over Indonesia.

As usual, there is always pros and cons to every government policy. As an independent writer (note: I dare not call myself as an analyst) my opinion towards this policy is clear that I was not in favor of the policy, though the price of oil in international market that time was sky rocketing due to the political situation  in oil-producing country in Africa such as in Nigeria and most particularly in countries in the Middle East such as Libya, Iraq and Iran as the largest oil-producing countries in the world!

The rapid increase of international oil price is always inseparable with the interest of the developed countries like the United States of America and its allies towards the continues supply of oil. For the reason of getting and controlling a continued supply of oil, they sometimes put pressure among others by imposing the policy implementation on the “fight against terrorism”, “the ban on Weapon of Mass Destruction” and to “help develop of democracy” in various oil producing countries. The impact of the pressure is sometimes contra productive and just further create the insecurity in those target countries, and most likely would further increase the international oil price. The ones that suffered by the increase of international oil price, of course the developing nations especially the non oil producing ones!

Being an oil-producing country, and a country with Muslim majority that strategically located between two continents (Asia and Australia) and two oceans (Indian Ocean and the Pacific), have brought Indonesia under the microscope of the developed nations!

Actually Indonesia, might play an important role in the international forum by using its geopolitical advantages as a country with the largest Muslim population in the world and located between the two continents; but the capacity is not yet there. Indonesia has almost no power to influence the policy of international oil price, even from the international political side.

Therefore, the increase of international oil price would greatly affect the Indonesian government budget, because, although Indonesia is an oil producing country, Indonesia is also a net importer of refined oil. Beside of it, the subsidy to the price of oil and gas for the poor as tasked by the Indonesian Constitution 1945, is a big burden to the government budget!

Most unfortunately, if the price of oil in domestic market is too low, that would reduce the capability of the government to finance the development programs, and besides, that would also enlarge the opportunity for smuggling, especially if the price of oil in international market is higher.

In my point of view, there are many ways that the Indonesian government can take to revive the government budget despite of increasing the price of premium oil. Most probable policies among others are by: (1) reducing government spending, (2) postponing some unnecessary spending for example for the facilities of the members of the parliament and the government officials across the country, (3) introducing the use of non oil energy for vehicles and electricity, improve the use of energy conversion from oil and natural gas into the use of more environment friendly energy such as bio energy, hydro energy or solar energy, (4) increase the efficiency of all state owned companies most particularly those companies that involved in oil, gas and electricity business, and (5) increase law enforcement to fight the corruption, etc.

Nevertheless, everyone knows that the easiest way to revive the government budget, of course mainly by implementing the policy in increasing the price of oil; with hopes that it would also easily help recover the popularity of the ruling party (the Democratic Party/Partai Demokrat) which is now under the test because of the corruption cases that involved many of its members.

The majority of the ruling party members and its coalition parties’ members hoped that by increasing the price of domestic oils, that would allow a massive implementation of direct financial assistance up to the amount of IDR 25 trillion for 18 million Indonesian house holds who lives under poverty level. By increasing the price of oil it hopes that would help the poor a financial assistance of IDR 150,000.- per household per month or equal to USD 18.- per month  which is equal to 25 litter of premium oil/month, until 9 months long. As the result of this planned policy, it hopes that the ruling party may get back a full support from the people or at least from their former constituents.

The problem actually, every time when the discussion on the policy of increasing the price of oil and reducing the subsidy of oil appeared, that would trigger the increase of food prices and even become worse if the policy is taken because that would surely contributing to a multiplier effect to the price of electricity and transportation!

Subsidy is the most powerful issue and way in developing country like Indonesia to unstable the position of the government in power.

For the opposition, the subsidy issue is the most effective time to  organize a massive demonstration to stop the government from taking the unpopular policy which I also  believed will affect the cost of living of ordinary citizens in general!

The demonstrations against the increase of the price of oil, is always unstoppable and the tension between the government and the demonstrators might almost uncontrollable.

As always, students that stand in the very front line of the demonstrators have only one purpose; to protect the people interest with all consequences even with their own lives! A good reminder was the accident of 1998, where the most popular president of Indonesia (Suharto) with full backed-up of the arm forces and the parliament were unable to stop the demonstrators and was crippled by the people’s power!

I wish, history will not repeated and there will be mutual understanding between the policy makers and the people regarding the oil price policy.

People are tired living in poverty, but that does not allowed any policy makers to make use of people economic condition by pretending of helping them temporarily only to gain benefit to win the 2014 general election!

BSD City, 27 March 2012. By: Neneng Tarigan.